Documents

The contractual conditions between the customer and the company are governed by the document GENERAL CONDITIONS OF DRINKING WATER SUPPLIES AND WASTEWATER COLLECTION, which forms an integral part of every agreement. This document is an important part of the so-called LEGAL FRAMEWORK OF OPERATING WATER SUPPLY AND SEWAGE SYSTEMS, and therefore it is approved by the Board of Directors of the company.

Czech version for download: Všeobecné podmínky dodávky vody a odvádění odpadních vod 1.1.2012

Complaints are, in line with the Civil Code, governed by the document COMPLAINT RULES FOR DRINKING WATER SUPPLIES AND WASTEWATER COLLECTION, which is displayed at the customer department. This document is an important part of the so-called LEGAL FRAMEWORK OF OPERATING WATER SUPPLY AND SEWAGE SYSTEMS, and therefore it is approved by the Board of Directors of the company.

Other documents for download (only czech versions)

Reklamační řád

Stížnostní řád

Podmínky náhradního zásobování vodou a odvádění odpadních vod